We require a 48-hour cancelation notice on all scheduled appointments.
We understand that things come up so the first one is on us.
• 2nd no-show or late cancelation – we require a 50% deposit for your next scheduled appointment.
• 3rd no-show or late cancelation – we require a 100% deposit for your next scheduled appointment.
Payments are non-refundable upon no-show or late cancelation.
To secure your appointment, we need to collect a $25 deposit on services of one hour, a $50 deposit on services of two hours, and a $75 deposit on services of three hours or more.
SERVICE REDO POLICY
If you are not satisfied with your hair or any other salon services you must reach out to us within 7 days and your stylist can speak with you about what adjustments they may need to make to resolve the issue. They will assess your services and they will go over your initial consultation where expectations and hair goals were first discussed before your service. Then your stylist along with the consent of a manager will be able to decide on whether or not any adjustments are complimentary or if there is a fee.
PRODUCT RETURN/EXCHANGE POLICY
If you purchase a product at Kalon Salon and it is UNOPENED and it has not been used you are welcome to return the product within 14 days of purchase and get a full refund. If you try a product and you are not happy with it we will exchange that product with another product within the salon for equal or lesser value. If you would like to exchange for a higher-priced product then you are responsible for making up the difference. The bottle must be at least 90% full for us to swap it out with another salon product.
There are times when the weather causes the need to cancel appointments. We respect the safety of others and in these cases, we do not require a 24-hour cancellation. Please be aware that the salon will be open if we can arrive in a safe and timely manner. If Kalon needs to close due to inclement weather, the team will contact each client and will work to accommodate the canceled guests on another date or as soon as it is possible.
RETURN & REFUND
Services – The Salon does not issue refunds on salon services. However, we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact us within 7 days so we may address these concerns timely.
Salon Products – Our Team strives to choose the best products to help you maintain your hair’s health and style. If you are unhappy with a product, please return within 14 days from the date of sale and we will be happy to offer an exchange/refund. Please note that we are unable to offer a refund on products that are used and opened after 14 days.
We accept cash, credit/debit cards, Venmo, CashApp, and Paypal. Payment plans are also available upon request.